At United Innovators, we are dedicated to providing outstanding service for every customer exploring our kitchenware collection. Whether you need technical advice regarding our anti-scald plate retriever clips, product specifications for our ceramic dipping dishes, or dimensions for our stainless steel wire cooling racks, our team in Tessenderlo-Ham, Belgium, is always here to assist you.
1. Primary Contact Channels & Operating Hours
Our customer support team operates out of Belgium and strives to provide prompt, helpful assistance across all customer inquiries:
| Communication Channel |
Contact Detail |
Response Window / Service Hours |
| Customer Service Email |
[email protected] |
24 to 48 business hours response time |
| Online Storefront |
cbdadq-dk.myshopify.com |
24/7 Digital store access & contact form |
| Operating Schedule |
Monday through Friday |
09:00 – 17:00 Central European Time (CET) |
| Physical Headquarters |
Terploeg 58, 3980 Tessenderlo-Ham |
Kingdom of Belgium |
2. Category-Specific Assistance & Product Support
To help us assist you as efficiently as possible, please include relevant product details when contacting our team:
Plate Retriever Clips & Tongs
Inquiries regarding heat resistance, silicone grip replacements, or stainless steel mechanical tension should reference your order number and usage scenario.
Ceramic Dipping & Sauce Dishes
For questions concerning glaze safety, thermal expansion in microwaves, or replacement of transit-damaged pieces, please include photos of damaged items.
3. Stainless Steel Cooling Racks Support
Need assistance selecting the ideal grid dimensions or rack height for your baking setup?
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Dimensional Guidance: Send us your tray measurements, and our specialists will recommend matching rack models.
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Oven & Dishwasher Compatibility: We provide full technical information regarding temperature thresholds and metal alloy safety.
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Bulk & Culinary Accounts: Restaurants, bakeries, and catering services can request custom quotes for large-quantity orders.
4. Inquiry Routing & Email Best Practices
To help our support agents process your request quickly and accurately, please follow these simple email submission guidelines:
| Inquiry Type |
Recommended Subject Line |
Key Details to Include |
| Order Status / Tracking |
[Order #] Delivery Tracking Request |
Full name, order number, and delivery postal code |
| Damaged or Missing Item |
[Order #] Damaged Item Inquiry |
Clear photographs of package and damaged product |
| Wholesale / B2B Quotes |
B2B Purchase Inquiry - [Company Name] |
Required item quantities and tax identification number |
5. Commercial, Wholesale & Partnership Opportunities
United Innovators actively partners with culinary brands, retail distributors, and hospitality professionals across Europe and worldwide:
Restaurant & Bakery Supply
We offer competitive bulk pricing tiers for commercial kitchens ordering our heavy-duty wire cooling racks and ergonomic plate retriever clips in volume.
Brand & Media Partnerships
Media outlets, food bloggers, and culinary creators seeking product samples or collaboration details may reach out via our general support email.
6. Postal Correspondence & Office Visit Policy
Please note that our physical facility in Belgium serves primarily as an administrative headquarters and fulfillment processing hub:
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No In-Person Retail Sales: Our registered location in Tessenderlo-Ham does not operate a public retail storefront or walk-in showroom.
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Mail & Returns Processing: All written correspondence and authorized return shipments must include an approved Return Authorization Number (RMA) prior to dispatch.
7. Official Business Summary & Direct Contact Directory
Keep these verified details handy for all official communications with United Innovators:
United Innovators - Customer Care Department
Brand Entity Name: United Innovators
Headquarters Address: Terploeg 58, 3980 Tessenderlo-Ham, Belgium
Official Web Address: cbdadq-dk.myshopify.com
Product Specialization: Plate Retriever Clips, Ceramic Sauce Dishes, Wire Cooling Racks
