At United Innovators, we take great pride in delivering premium culinary essentials designed to enhance your kitchen experience. Whether you have ordered our ergonomic hot plate retriever clips, delicate ceramic sauce and dipping dishes, or heavy-duty stainless steel cooling and drying racks, our goal is your complete satisfaction. This Return and Refund Policy outlines transparent guidelines regarding return windows, eligibility requirements, damage claims, and refund processing.
1. Standard 30-Day Return Window
We offer a 30-day return policy for eligible items purchased through our online storefront at `cbdadq-dk.myshopify.com`. The 30-day window begins on the calendar date your shipment is marked as delivered by the logistics carrier.
| Policy Criterion |
Standard Requirement |
| Eligible Return Period |
Within 30 calendar days from the verified carrier delivery timestamp |
| Item Condition Requirements |
Unused, unwashed, free of food residues, and in original packaging |
| Proof of Purchase |
Original order number or confirmation email sent from United Innovators |
| Return Authorization |
Prior contact with customer support via email is strictly mandatory |
2. Product Category Specific Return Guidelines
To maintain hygiene and safety standards for food-contact items, return requests are handled according to product category specifications:
Plate Retriever Clips & Tongs
Hot plate clips must be unused and returned with silicone grip pads intact. Items showing heat discolouration, food contact stains, or mechanical strain will not be accepted.
Ceramic Dipping & Sauce Dishes
Ceramic dish sets must be repackaged with protective bubble wrap or foam inserts to prevent transit breakage. Incomplete or chipped sets cannot be refunded.
3. Stainless Steel Cooling & Baking Racks
Multi-tier and flat stainless steel wire cooling racks must be returned in their original box with non-scratch corner guards attached:
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Unused Condition: Racks must show no signs of grease, water stains, or oven exposure.
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Complete Accessories: Any included feet extenders or removable tray attachments must be packed inside the returning carton.
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Packaging Protection: Ensure the wire structure is stabilized within the box so corners do not pierce external packaging during transport.
4. Step-by-Step Return Procedure
Follow these simple steps to submit a return request and send your package back to our logistics facility in Belgium:
| Step # |
Action Required |
Detailed Procedure |
| Step 1 |
Initiate Email Request |
Send an email to [email protected] containing your order number and reason for return. |
| Step 2 |
Receive Authorization |
Upon approval, our support team will issue a Return Merchandise Authorization (RMA) and return address label. |
| Step 3 |
Pack & Ship Item |
Securely pack the item in original packaging with protective materials and send to our facility in Tessenderlo-Ham. |
| Step 4 |
Inspection & Refund |
Once inspected at our hub, refunds are issued to your original payment method within 5–7 business days. |
5. Damaged, Defective, or Broken Goods Protocol
Due to the fragile nature of ceramic sauce dishes and precision kitchen clips, transit accidents may occasionally occur. We provide swift resolution for damaged goods:
Reporting Broken Ceramics
Report damaged ceramic items within 48 hours of delivery by emailing [email protected] with clear photographs of the broken item and shipping box.
Immediate Replacements
Upon verification of photos, a replacement dish set or plate clip will be dispatched immediately at zero additional cost to you, with no return shipment required.
6. Shipping Charges & Non-Refundable Items
Please review the financial terms governing return logistics and special item exclusions:
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Return Postage: Customers are responsible for return shipping costs unless the return is due to a merchant error, defective clip/rack, or broken ceramic dish.
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Original Freight Fees: Shipping charges incurred at initial checkout are non-refundable for preference-based returns.
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Non-Returnable Status: Items that show signs of food exposure, domestic washing, or severe packaging destruction cannot be accepted for refund.
7. Official Merchant & Support Contact Directory
If you have questions regarding this Return and Refund Policy or need assistance initiating a return, please reach out directly:
United Innovators - Return Management Desk
Legal Business Name: United Innovators
Physical Logistics Address: Terploeg 58, 3980 Tessenderlo-Ham, Belgium
Online Store URL: cbdadq-dk.myshopify.com
Product Line: Plate Retriever Clips, Ceramic Sauce Dishes, Cooling Racks
